Frequently Asked Questions
Everything you need to know about shopping with Kamal Watch Co.
Are all the watches sold on Kamal Watch Co. authentic?
Yes, we are authorized retailers for every brand we carry. All watches are 100% authentic and come with the official manufacturer's warranty and original packaging.
What is your shipping policy and delivery timeline?
We offer free insured shipping on all orders. Typically, orders are processed within 24-48 hours and delivered within 3-5 business days depending on your location.
Can I return a watch if I am not satisfied with it?
We offer a 7-day return policy for unworn watches in their original condition with all tags and protective films intact. Please contact our support team to initiate a return request.
Do you provide international shipping?
Currently, we primary serve customers within the country. For international inquiries, please contact our concierge team to discuss specific shipping arrangements and customs duties.
How do I get my watch serviced or repaired?
As an authorized dealer, we can facilitate repairs through the official brand service centers. You can visit any of our physical boutiques or mail your watch to our central service hub.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer EMI options on selected bank cards to make your luxury purchase more convenient.