Returns & Exchanges Policy
At Kamal Watch Co., we want you to be completely satisfied with your luxury timepiece. If your purchase doesn't meet your expectations, you can return or exchange it within 15 days of delivery, provided it is in its original, unworn condition with all tags and packaging intact.
Initiate Your Request
Log into your account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.
Pack with Care
Place the watch back in its original luxury box along with the warranty card and any certificates, ensuring it is securely packed for transit.
Schedule a Pickup
Once your request is approved, our logistics partner will contact you to arrange a convenient time for a secure doorstep pickup.
Quality Check & Refund
After our experts verify the watch's condition at our service center, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing